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Privacy policy

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At BILLARES SAM, S.A.U. we are committed to the protection of privacy and the correct use of the personal data we process and which you provide to us, both online on this web site and, if applicable, any of its sub-domains and microsites, and offline.

Please read this policy carefully and make sure you understand and agree with it, before providing us with your personal data. If you do not agree to this policy, please do not use this website or its services or provide us with your details.

The fact of accessing this site, using any of its services or providing us with your data, whether online or offline, will be understood as a clear affirmative action by which you give us your consent (when necessary) to process your data for the purposes indicated below.

Who is responsible for processing your data?


Postal address:


TEL: + 34 945361800

How did we get your data?

Obtaining from the interested person himself:

If you are a customer (current or potential), or a user of our website, you have provided them, either off-line or on-line, when requesting our products or services, or contacting us for information.

By providing us with your data, you guarantee that you are qualified to do so, and that the information is true, up to date, and does not infringe any contractual restrictions or third party rights. You are responsible for keeping your details and your profile correct and up to date, and BILLARES SAM, S.A.U. declines all liability should you fail to do so. You undertake not to impersonate other Users by using their registration data to the different services and/or contents of the Web Site.

Obtained automatically when visiting our website:

When you visit our website, we collect information through cookies and other tracking and web analytics technologies. This means that data is sent from your browser to our servers to optimize our services and improve your user experience. This data may be automatically collected and stored by us or by third parties on our behalf. You can read our cookie policy.

Communication by a third party of the data subject’s data:

It is possible that your details have not been provided to us directly by you, but have been provided to us by a third party with whom we work, to whom you have previously provided these details. For example: Our commercial network or distributors, having previously provided your details to some of our salespeople.

Communication by the data subject of data from third parties:

With respect to other people’s data, you must respect their privacy by taking special care when communicating or publishing their personal data. Only the owner of the data can authorise the processing of his or her personal data. The publication of data on third parties without their consent may, in addition to data protection regulations, infringe the right to honour, privacy or self-image of such third parties.

If you provide us with the details of third parties, it is your responsibility to have their prior and express consent to use them, and it is your duty to inform them of the treatment we will carry out with their details. By accepting this privacy policy, you expressly guarantee that you have the authorisation for this contribution, exonerating us from any responsibility in the event of any claim by a data subject.

What kind of data do we process?

The categories of data that we process may be:

– Your contact information, including name and surname, address (billing or delivery), date of birth, email address and, optionally, your phone number. We need your email address and (optionally) your phone number in order to contact you if we have any questions or information regarding your order.

– Other information necessary to process your order, such as information about the requested products, and payment information (bank, credit card, etc.).

What do we process your data for?

The data you provide us with, as well as all the data generated during the development of the relationship we have with you, can be treated for different purposes:

– If you’re a current or potential customer: to maintain contact and communication with you, manage the contractual and/or commercial relationship, including after-sales and warranty services.

– If you’re a mere user of our website, or the sender or recipient of an email: to manage any requests you make online.

– To carry out opinion and/or satisfaction surveys…

In the case of providing us with your CV: to contact you and manage the selection processes that we carry out. In this case, it is obligatory that you accept the privacy policy, marking the field enabled for it. If you do not give your consent, we will not be able to take your CV into account.

To offer you products and services in accordance with your interests: we can draw up a commercial profile based on the information provided to improve your user experience. For example, we may use certain criteria (such as your customer history, your browsing behaviour, your participation, your interactions on our website, or your newsletter subscriptions), to offer you personalised products and prices, loyalty programmes, etc… No automated decisions will be made based on this profile.

To send you, by means of electronic communications, information about our activities, products and/or services similar to those requested, including advertising and/or commercial communications for the purposes of art.21 LSSICE 34/2002. If we already have a previous contractual relationship, we will send such communications on the basis of our legitimate interest. In the case of not having a previous contractual relationship, we will only send you this type of communication if you authorise us to do so by checking the option expressly included for this purpose in the corresponding forms. The electronic communications that we send you will include, in the communication itself, the option to stop receiving them.

How long will we keep your data?

The personal data that you provide us with will be kept for the duration of the contractual, pre-contractual or commercial relationship and, once this has ended, for as long as the person concerned does not request that it be deleted. Even if you have requested their deletion, we may keep them for the time necessary and limit their processing, solely for:

– Comply with the legal/contractual obligations to which we are subject,

– and/or during the legal periods foreseen for the prescription of any responsibility on our part,

– and/or the exercise or defence of claims arising from the relationship with the person concerned.

In coordination with the above criteria, the deletion of personal data, either in computer records or on paper, may be carried out at the discretion of the organisation, depending on logistical and/or storage space needs that may make it advisable to delete information or documentation.

What is the legitimacy for the processing of your data?

The legal basis that legitimizes us to process your data may be different:

Compliance with the existing contractual or commercial legal relationship if you are already a customer, supplier, or participant in our activities If you are a customer or potential supplier, it is the pre-contractual relationship that binds us.

The provision of the requested data is compulsory as it is essential to formalise and/or maintain the contractual or pre-contractual relationship and to fulfil the legal obligations arising from it; if you do not provide them, we will not be able to provide the service arising from this relationship.

Consent: it can also be your consent if you yourself have made an application or request, or you have given it to us for a specific purpose: For example: to send commercial communications, if you have entered our website, if you have sent us your CV, if you have given your consent to take photographs, etc..

You give us this consent unequivocally when you provide us with your data online or offline, and such provision is considered a clear affirmative act of consent. The provision of the requested data is obligatory as it is essential to meet your request; if you do not provide it, we will not be able to carry it out. You may withdraw this consent at any time by sending us an e-mail to This withdrawal does not condition the treatment of your data for the rest of the purposes described, but it may mean that we cannot answer your request.

Compliance with a regulation or legal obligation: such as those established in fiscal, tax, consumer and user regulations…

Our legitimate interest as an organisation also provides a legal basis for processing your data. In accordance with recital 47 of the RGPD, we have an interest in:

To inform you about our activities, products and/or services, including by means of electronic communications.

If we already have a prior contractual relationship, we will send such communications on the basis of our legitimate interest. Otherwise, we will only send you such communications if you give us your consent by checking the option expressly included for this purpose in the corresponding forms.

In any case, we consider that the treatment of your data is proportionate and has a minimum impact on your privacy, but your interests, rights or freedoms will always prevail over our legitimate interest. Therefore, if you do not wish us to treat your data for these purposes, please send us an e-mail to, and we will do so.

Carry out opinion and/or satisfaction surveys.

To which recipients can we communicate your data?

We inform you that the data you provide may be communicated to third parties for purposes directly related to legitimate functions of transferor and transferee as:

To the transport companies responsible for the logistics of shipping and delivering our products.

To banking entities for the management of collections and payments, as well as to the different entities that are necessary at any time for the provision of different payment services and management of collections and payments made through this website, as well as any obligations derived from the payment systems that facilitate them; all in compliance with the proper functions of said entities for the provision of said services.

To the institutions or organisations to which there is a legal obligation to carry out data communications (tax administration, etc.)

To insurance companies for the management and insurance of commercial risks.

In the case of candidates to work at BILLARES SAM, S.A.U. who have sent their curriculum vitae, their details may be communicated to companies providing temporary recruitment services so that they can hire the candidate during the trial period.

To the agents or distributors of our commercial network. In the event that this involves an international transfer of data to a country outside the European Economic Area, the data subject gives his/her unequivocal consent to such a transfer by providing his/her data.

International Data Transfers

We will ensure that personal data are always processed and located in the European Economic Area. However, under certain circumstances, we may make international transfers of data, for example, if it is necessary for the conclusion or execution of a contract, in the interest of the data subject, between BILLARES SAM, S.A.U. and another natural or legal person; or if it is necessary for the execution of a contract between the data subject and BILLARES SAM, S.A.U. for example when using service providers located outside the European Union, who may have access to personal data, for the provision of services ancillary to our activity (hosting, housing, SaaS, remote backup, computer support or maintenance services, e-mail managers, e-mail and e-mail marketing, file transfer, etc…) or for the execution of pre-contractual measures taken at the request of the interested party.

These entities may be different and vary over time but, we will try to choose entities, either belonging to countries that have an equivalent level of protection to the European one in terms of data protection, or that have the adequate guarantees to reach that level, or they will be carried out on the basis of one of the exceptions foreseen to this effect in the RGPD.

Apart from those cases just indicated, in the event of having to make transfers to a country that does not have that level of protection comparable to the European one, for example because it does not have a data protection authority or regulations that protect the rights of the data subjects, we will inform you of that risk so that you can explicitly authorise those transfers, giving your consent to them.

Social Networks : Social Networking features incorporated in our website

Our services can include certain Social Media features and widgets, such as “Facebook Connect” connectors, the “Like” button, the “Share” button or other common interactive social media mini-programs. We are not responsible for the proper functioning of these.

Rules for the use of social networks:

Please note that if you decide to participate, publish or share content through our official website on a social network, such content will be public, and it will be your sole responsibility to ensure that such content complies with legal regulations.

You can prevent your personal data from being associated with such participation by configuring your privacy, or by pseudonymizing your data (e.g. by using a “Nick” or “alias”).

We remind you that, with respect to other people’s data, you must respect their privacy by taking special care when communicating or publishing their personal data. Only the owner of the data can authorise the processing of his or her personal data.

The user may only publish on this page, or on our official website in social networks, personal data, photographs and information or other content whose ownership and property belongs to him or her or for which he or she has the authorisation of third parties. If you provide us with or publish data from third parties, it is your responsibility to have their prior and express consent to use, communicate and publish them, and it is your responsibility to inform them of the processing of their data by us or their publication by you. Publication of third party data without their consent may, in addition to data protection regulations, infringe the right to honour, privacy or self-image of such third parties.

In any case, we may eliminate from this website and from our pages in social networks, any content published by the user when we detect that he has violated the legislation in force, and what is indicated in this privacy policy.

The social network features are not directly on our services. Your interaction with them is governed by their policies, not ours. We recommend that you read the privacy policies of each social network for detailed information on the collection and transfer of personal data, your rights, and the configuration of your privacy.

Data we collect through social networks:

We collect data through these applications, and in particular through functional and analytical cookies to enable them to function properly. These cookies may collect information about your IP address, or your browsing.

If you login to one of these social networks during your visit to one of our websites, the social network may add that information to your profile and said information will be transferred to the social network. If you do not want this data transfer to occur, you must first logout of any open session on a social network before entering our website or mobile application, as we have no control over the collection and transfer of data through social media features.

Showing other third party pages within our website

Likewise, through our website, we can offer content or services from third parties (through page framing techniques or framing), preserving the appearance of our website, and showing within it the appearance of the third party providing the service. Please note that the information you provide will be provided to those third parties and not to us, and therefore the policies of those third parties and not ours will apply.

What are your rights when you provide us with your data?

You may, where appropriate, exercise your rights of access, rectification, suppression, limitation and opposition to its processing, as well as other rights, at the postal or e-mail address indicated at the beginning of this privacy policy; in both cases by means of a written and signed request attaching a copy of your ID card or passport or other valid document that identifies you. In case of modification of your data you must notify it at the same address, this entity declines all responsibility in case of not doing so.

Right of access: You can ask us what personal data we are dealing with and even request a copy of it.

Right of rectification: You can ask us to rectify inaccurate personal data or to complete those that are incomplete, including by means of an additional declaration.

Right to delete (right to forget): You can request us to delete your personal data when: they are not necessary for the purposes for which they were collected, you withdraw your consent, there has been an unlawful processing of them or for compliance with a legal obligation.

Right to limit processing: You can ask us to limit the processing of your data, in which case we will only keep them for the exercise or defence of claims.

Right to object: You may object to the processing of your data if such processing is based on the legitimate interest of the data controller or is for advertising purposes.

Once we have received any of the above requests we will respond within the legally established deadlines. You can complain to the Spanish Data Protection Agency. If you would like more information about the rights you can exercise and to request model forms to exercise your rights, you can visit the Spanish Data Protection Agency website,